Last updated: September 2026
These Terms & Conditions apply when you use homesyncing.co.uk or purchase goods from HomeSyncing.
Please read them carefully before placing an order. If you have any questions, please contact us at hello@homesyncing.co.uk.
Nothing in these Terms & Conditions affects your statutory rights.
1. About HomeSyncing
HomeSyncing operates the website homesyncing.co.uk.
Email: hello@homesyncing.co.uk
Throughout these terms:
“HomeSyncing”, “we”, “us” and “our” mean HomeSyncing.
“You” and “your” mean the person purchasing goods from us or using our website.
“Goods” or “products” means the furniture, homeware, garden furniture, accessories and other products offered for sale by HomeSyncing.
“Made to order” or “bespoke” means a product made specifically to your requirements or personalised according to choices you have made.
“UK Mainland” means Great Britain, excluding Northern Ireland and islands geographically separate from mainland Great Britain.
2. Our Products
We take reasonable care to ensure that product descriptions, photographs, dimensions and other information on our website are accurate.
Furniture and homeware made from natural, reclaimed or characterful materials may vary in colour, grain, texture, markings and finish. These variations often form part of the character of the product and do not necessarily constitute a fault.
Colours may also appear slightly different depending on your screen, device and display settings.
Unless stated otherwise, dimensions are approximate.
Please check product measurements carefully before ordering, particularly where furniture must pass through gates, entrances or other restricted areas.
3. Placing an Order
When you place an order through HomeSyncing, you are offering to purchase the goods in your basket.
You should receive an order acknowledgement or confirmation by email. Please check the details carefully and contact us promptly if anything appears incorrect.
If you do not receive confirmation after placing an order, please contact hello@homesyncing.co.uk.
We reserve the right not to accept an order where, for example, a product is unavailable, we cannot deliver to the required address, there has been an obvious error in the price or description, or we reasonably suspect fraudulent activity.
If we cannot accept an order after payment has been taken, we will refund the appropriate amount.
4. Prices and VAT
All prices displayed on the HomeSyncing website are in pounds sterling and include VAT at the prevailing rate.
If the applicable rate of VAT changes, we may adjust our prices accordingly.
We may also change product prices from time to time. Any price change will not normally affect an order we have already accepted.
If a product has been listed at an obviously incorrect price because of an administrative or technical error, we may contact you before accepting or fulfilling the order.
5. Payment
Full payment is normally required when an order is placed.
Online card payments are processed securely through Square.
HomeSyncing does not need to store your full payment-card details where these are processed directly by our payment provider.
Goods will not normally be dispatched until the required payment has been received.
6. Availability
All products are subject to availability.
We make reasonable efforts to keep stock information accurate, but occasionally an item may become unavailable after an order has been placed.
If this happens, we will contact you as soon as reasonably possible.
Where we cannot supply an item and no suitable alternative has been agreed with you, we will refund the amount paid for that item.
7. Made-to-Order and Bespoke Products
Some of our furniture may be made to order.
Where a product is made specifically to your requirements or clearly personalised, the normal statutory right to cancel a distance contract may not apply.
Where appropriate, we will make this clear before you place your order.
This exception does not remove your statutory rights where made-to-order or personalised goods are faulty, damaged, not as described or otherwise fail to conform to the contract.
8. Your Right to Cancel
If you are a consumer purchasing online, you will usually have a statutory right to change your mind about an eligible purchase.
For most eligible goods, you have 14 days beginning the day after you, or someone nominated by you, receives the goods in which to tell us that you wish to cancel.
To cancel an eligible order, please contact:
Please provide your name, order number and sufficient information for us to identify your order.
Once you have notified us of your cancellation, you will normally have a further 14 days in which to return the goods.
Certain goods may be excluded from the normal cancellation right, including goods made to your specification or clearly personalised.
9. Returns Following a Change of Mind
Please contact us before returning furniture or another large item.
Unless we have agreed otherwise, you will normally be responsible for the direct cost of returning goods where you exercise a statutory right to cancel because you have changed your mind.
Because furniture may be large, heavy and unsuitable for ordinary postal return, return or collection costs can be significant. Where required, information about applicable return costs, or a reasonable estimate where the precise cost cannot reasonably be calculated beforehand, will be provided before purchase.
You may examine goods in much the same way as you reasonably could in a shop.
If goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, and their value has been reduced as a result, we may be entitled to make an appropriate deduction from your refund.
10. Returns Outside Your Statutory Cancellation Rights
Nothing in this section affects your statutory rights, including your rights where goods are faulty, damaged, not as described or where you exercise an applicable statutory right to cancel.
Where you ask us to accept the return of goods outside your statutory cancellation rights, and we have no legal obligation to accept the return, we may nevertheless agree to do so at our discretion.
Where we agree to such a return, it may be subject to a restocking charge of up to 25% of the purchase price, together with any reasonable collection, return-delivery or other direct costs incurred by HomeSyncing in accepting the return.
We will tell you about any applicable charges before agreeing to the discretionary return.
Goods accepted for a discretionary return must be returned in an appropriate condition and, where reasonably required, with their original packaging, pallet and protective materials.
This discretionary returns policy does not apply where goods are faulty, damaged, incorrectly supplied or where you are exercising an applicable statutory right to cancel.
11. Refunds
Where you exercise a statutory right to cancel, we will provide the refund required by law.
Where permitted by law, we may withhold a refund until we have received the goods back or you provide evidence that they have been returned.
Where applicable, a statutory cancellation refund will include the cost of the least expensive standard delivery option offered by us.
As HomeSyncing’s standard UK Mainland delivery is currently provided free of charge, there will ordinarily be no separate standard outbound delivery charge to refund.
Refunds will normally be made using the original method of payment unless otherwise agreed.
12. Free UK Mainland Delivery
We provide free standard UK Mainland delivery across our collection unless otherwise stated.
Delivery to Northern Ireland, islands or other locations outside UK Mainland may be unavailable or subject to separate arrangements and charges.
Please contact us before ordering if you are unsure whether we can deliver to your location.
13. Kerbside Delivery
Our standard furniture delivery service is kerbside only.
This means that goods will be delivered to a suitable and safe kerbside point at the delivery address.
Standard delivery does not include carrying furniture into your property, through your home, upstairs, assembly, installation or positioning furniture within your property.
Furniture can be large and very heavy. You are responsible for ensuring that appropriate assistance is available to move the goods safely from the kerbside delivery point after delivery has been completed.
You should take the size and weight of the item into account before ordering.
Where a different or enhanced delivery service is specifically offered or agreed, the details and any additional charge will be confirmed separately.
14. Access for Delivery
You are responsible for ensuring that there is reasonable and safe access for the delivery vehicle to reach the agreed kerbside delivery point.
Please tell us before ordering about significant access restrictions, including narrow roads, restricted vehicle access, low bridges, gated entrances or other circumstances that may prevent a delivery vehicle from reaching the address.
Where delivery cannot reasonably be completed because of an access restriction that was not disclosed to us, additional reasonable delivery or redelivery costs may apply.
Nothing in this section affects your statutory consumer rights.
15. Arranging Delivery
Smaller products may be delivered by parcel carrier. Larger and heavier furniture will normally be delivered using an appropriate furniture or pallet delivery service.
Where an appointment is required, our delivery partner may contact you directly to arrange a suitable delivery date or provide a delivery window.
Delivery dates and time slots are estimates unless we expressly agree otherwise.
We will make reasonable efforts to keep you informed if we become aware of a significant delay.
16. Missed or Rearranged Deliveries
Where a delivery date has been agreed with you, please ensure that somebody is available to receive the goods.
If our delivery partner attends at the agreed time and is unable to complete the delivery because nobody is available, because suitable access has not been provided, or because another circumstance within your reasonable control prevents delivery, a further delivery charge may apply.
If you need to rearrange an agreed delivery appointment, please give us at least 48 hours’ notice wherever possible.
Where an agreed delivery is cancelled or rearranged with less than 48 hours’ notice and our courier charges us for the failed or cancelled delivery, we reserve the right to pass the reasonable charge actually incurred on to you.
We will tell you about any applicable charge before arranging redelivery.
17. Storage Following Failed or Delayed Delivery
If your goods are ready for delivery but you are unable or unwilling to accept delivery within a reasonable period, please contact us as soon as possible.
Where goods have to be stored because delivery cannot be completed or accepted for reasons within your reasonable control, we reserve the right to recover reasonable storage costs actually incurred by us.
We will tell you about any applicable storage charge and give you a reasonable opportunity to arrange delivery.
If you repeatedly fail to accept delivery, we may contact you to discuss cancellation of the order and any reasonable costs that have arisen.
This does not affect your statutory rights.
18. Checking Your Delivery
Please inspect your goods carefully as soon as possible following delivery.
Where there is visible damage to the packaging or product at the time of delivery, please make a note of this on the delivery paperwork where possible and inform the driver.
Transit Damage — Please Tell Us Within 48 Hours
Any visible damage believed to have occurred in transit should be reported to HomeSyncing within 48 hours of delivery.
This is important because our couriers and suppliers operate within limited reporting periods for transit claims. Prompt notification gives us the best opportunity to investigate the damage, obtain the necessary evidence and resolve the matter with the carrier or supplier.
Please email hello@homesyncing.co.uk and provide, where possible:
- your name and order number;
- a description of the damage;
- photographs clearly showing the damaged area;
- photographs of the packaging; and
- photographs showing any damage to the outer carton, crate or pallet.
Reporting visible transit damage within 48 hours helps us deal with courier and supplier claims promptly. It does not affect your statutory rights where goods are faulty, damaged, not as described or otherwise do not conform to the contract.
19. Packaging and Pallets
Where furniture is delivered on a pallet or with specialist protective packaging, please retain the pallet and all packaging until you have inspected the goods and are satisfied that they will be kept.
If an item needs to be collected or returned, the original pallet and packaging may be required to transport it safely and prevent further damage.
Please do not dispose of these materials until you are satisfied with the goods or we have advised you that they are no longer required.
Once you have confirmed that the goods are being retained, disposal of the pallet and packaging is your responsibility.
20. Faulty, Damaged or Incorrect Goods
If goods are faulty, damaged, not as described or you receive an incorrect item, please contact us as soon as reasonably possible.
We will consider the circumstances and provide the remedy required by applicable consumer law.
Depending upon the circumstances, this may include a repair, replacement, price reduction or refund.
Where a replacement needs to be ordered, it will normally be delivered to the original delivery address and an appropriate product lead time may apply. We will explain the arrangements to you.
Nothing in these Terms & Conditions limits your statutory rights under the Consumer Rights Act 2015 or other applicable consumer legislation.
21. Lead Times
Stocked products may be available for dispatch relatively quickly, while made-to-order furniture may take considerably longer.
Made-to-order furniture will typically have an estimated lead time of approximately 6–14 weeks unless otherwise stated.
Lead times are estimates unless we expressly agree otherwise.
Once a made-to-order item is ready, delivery arrangements and times will depend upon the product, courier and delivery location.
If a particular delivery date is important to you, please contact us before ordering.
22. Seasonal Delivery
Delivery services can become particularly busy during November and December.
If you require an order before Christmas or another particular date, please contact us before ordering so that we can advise you about current availability and estimated lead times.
We cannot guarantee delivery by a particular date unless this has been expressly agreed with you.
23. Delivery Outside UK Mainland
Where we offer delivery outside UK Mainland, additional charges and arrangements may apply.
If you ask us to deliver goods to an independent freight forwarder, shipping company, port or other representative appointed by you for onward transportation, please contact us before ordering so that the arrangements can be agreed clearly.
24. Risk and Ownership
Ownership of goods will pass to you when we have received payment in full.
Responsibility for loss or damage to goods passes in accordance with applicable consumer law when the goods come into your physical possession, or the possession of a person you have identified to take delivery on your behalf.
Different rules may apply where you independently appoint a carrier that was not offered by us.
25. Events Outside Our Reasonable Control
Sometimes circumstances outside our reasonable control may delay or prevent us from fulfilling an order.
These may include severe weather, transport disruption, supplier disruption, industrial action, natural events or other circumstances that we could not reasonably prevent.
Where this happens, we will take reasonable steps to minimise the effect and keep you informed where appropriate.
Your statutory rights are not affected.
26. Our Responsibility to You
We do not exclude or limit liability where doing so would be unlawful.
Nothing in these terms excludes or restricts liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or liability that cannot legally be excluded.
If you are purchasing as a consumer, we are responsible for losses that are a foreseeable consequence of our breach of these terms or our failure to use reasonable care and skill, subject to applicable law.
We are not responsible for losses that were not reasonably foreseeable or for business losses arising from a purchase made wholly or mainly for personal use.
Nothing in these terms affects your statutory rights.
27. Website and Customer Accounts
We take reasonable care to keep HomeSyncing accurate, available and secure, but cannot guarantee that the website will always operate without interruption or error.
Our online shop and customer-account facilities are provided through Ecwid.
You are responsible for taking reasonable care of your email account, devices and other means used to access your HomeSyncing customer account.
28. Privacy and Security
We process personal information in accordance with our Privacy Policy and Cookie Policy.
Our ecommerce facilities are provided through Ecwid and online payments are processed through Square.
Please see our Privacy Policy for further information about how personal information is collected, used and protected.
29. Copyright and Intellectual Property
Unless otherwise stated, the text, original photographs, graphics, branding and other original content appearing on HomeSyncing belong to us or are used with the permission of the relevant rights holder.
Content must not be copied, reproduced or used commercially without permission except where permitted by law.
30. Complaints
We want to resolve any problems as quickly and fairly as possible.
If you have a complaint about an order, product, delivery or service, please contact:
Please provide your order number where relevant and enough information for us to investigate the matter.
31. Governing Law
These Terms & Conditions and contracts between you and HomeSyncing are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom, you may also benefit from mandatory consumer protections and rights to bring proceedings in the courts applicable where you live.
32. Changes to These Terms
We may update these Terms & Conditions from time to time.
The terms applying to an order will normally be those in force when the relevant contract was made, subject to any changes required by law.
