Last updated: September 2026
At HomeSyncing, we value your privacy and want you to feel confident about how your personal information is used when you visit our website, contact us or shop with us.
This Privacy Policy explains what information we collect, why we collect it, how it may be used and shared, how long we keep it and the rights you have over your personal information.
We do not sell, rent or trade your personal information or email address to other businesses for their own marketing purposes.
Who we are
HomeSyncing operates the website homesyncing.co.uk and is responsible for the personal information collected through the website.
You can contact us about privacy or the use of your personal information at:
Email: hello@homesyncing.co.uk
Information we collect
The information we collect depends on how you use HomeSyncing.
When you place an order, create an account, contact us or otherwise interact with the website, we may collect information including:
- your name;
- email address;
- telephone number;
- billing and delivery addresses;
- order and purchase history;
- information associated with your HomeSyncing customer account;
- correspondence you have with us;
- reviews, comments or feedback you choose to provide; and
- technical information about your use of our website.
Technical information may include your IP address, browser and device information, pages visited, how you arrived at the website and information about how you interact with it.
How we use your information
We use your personal information where we have a lawful reason to do so.
This includes processing information where it is necessary to fulfil our contract with you, such as taking and fulfilling an order; where we have a legal obligation, such as keeping appropriate financial records; where we have a legitimate business interest, provided your rights do not override that interest; or where you have given us your consent.
We may use your information to:
- process and fulfil your orders;
- take and confirm payments;
- arrange delivery;
- manage customer accounts;
- provide customer service;
- respond to enquiries;
- process returns and refunds;
- maintain appropriate business, tax and financial records;
- prevent fraud and protect our website;
- improve our website and services; and
- send marketing where we have the appropriate permission or another lawful basis to do so.
UK data protection law requires businesses to determine and document an appropriate lawful basis for each purpose for which personal information is used.
Ecwid and customer accounts
Our online shop and customer-account facilities are provided through Ecwid.
When you place an order or create a customer account, information such as your name, email address, telephone number, billing and delivery addresses and order history may be processed through Ecwid.
We use this information to operate our online shop, provide customer-account features, process and fulfil orders and provide customer service.
Payments
Payments are processed using Square.
When you make a payment, the information required to process your transaction is handled securely by Square. HomeSyncing receives the information necessary to confirm and manage your payment and order but does not need to store your full payment-card details.
Square states that customer information submitted to its systems is encrypted and that its systems comply with required PCI standards.
Deliveries
To deliver your order, we may need to share relevant information with suppliers, warehouses, fulfilment partners, couriers or delivery companies.
This may include your name, delivery address, telephone number, email address and information required to identify and deliver your order.
We only provide information reasonably necessary to arrange and complete your delivery.
Google Analytics
We use Google Analytics to help us understand how visitors use HomeSyncing.
Subject to your cookie choices, Google Analytics may collect information about your visit, including pages viewed, how you arrived at our website, your interactions with the site and information about your browser and device.
We use this information to understand how our website is being used and to help us improve it.
Google Analytics is treated as a non-essential analytics service on HomeSyncing and will only be used where the appropriate cookie consent has been given.
Marketing
Where you have chosen to receive marketing from HomeSyncing, we may send you news, product updates, inspiration and offers.
You can unsubscribe from marketing emails at any time using the unsubscribe option included in the email or by contacting hello@homesyncing.co.uk.
We do not sell or rent your details to other organisations for their own marketing.
Who we share information with
We do not sell your personal information.
Where necessary to operate HomeSyncing and provide our services, information may be shared with organisations including:
Ecwid, which provides our ecommerce and customer-account facilities; Square, which processes payments; Google, where you have consented to Google Analytics; our website and hosting providers; suppliers and fulfilment partners; couriers and delivery companies; and professional advisers where required.
We may also disclose information where required by law or where reasonably necessary to protect our business, customers or legal rights.
Cookies
HomeSyncing uses cookies and similar technologies.
Some cookies are necessary for the website and online shop to work properly. Others, including analytics cookies, are optional.
Where consent is required, non-essential cookies will not be used until you have made the appropriate choice.
You can find further information in our Cookie Policy and change your choices using the cookie controls on our website.
International transfers
Some of the technology providers we use may process information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that it is protected in accordance with UK data protection law, including relying on applicable adequacy arrangements or recognised contractual safeguards where required.
The ICO requires relevant international transfers and safeguards to be addressed in privacy information where applicable.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Information connected with purchases may be retained for the period necessary to fulfil your order, provide after-sales service and meet our legal, tax and accounting obligations.
Customer-account information may be retained while your account remains active and for an appropriate period afterwards.
Enquiries and correspondence are retained only for as long as reasonably necessary to deal with the enquiry and maintain appropriate records.
Where information is no longer required, we will delete it or take appropriate steps to ensure that it is no longer identifiable.
Your rights
Depending on the circumstances, UK data protection law may give you the right to:
- ask for a copy of personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete personal information;
- ask us to restrict how information is used;
- object to certain uses of your information;
- receive certain information in a portable format; and
- withdraw your consent where processing is based upon consent.
You also have the right to object to processing based upon legitimate interests in appropriate circumstances.
The precise rights available depend upon the purpose and lawful basis for which information is being processed.
To make a request, contact hello@homesyncing.co.uk.
Keeping your information secure
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
Our service providers are also responsible for protecting information processed through their systems in accordance with their legal and contractual obligations.
Complaints
If you have concerns about how we use your personal information, please contact us at hello@homesyncing.co.uk so that we can investigate.
You also have the right to complain to the Information Commissioner’s Office, the UK’s data protection regulator.
Information Commissioner’s Office
Changes to this policy
We may update this Privacy Policy when our website, services or legal obligations change.
The latest version will always be published on this page, with the date of the most recent update shown above.
2. COOKIE POLICY
Last updated: September 2026
Cookies are small files placed on your computer, tablet or mobile device when you visit a website. They help websites work properly, remember information and, where you have given permission, provide information about how a website is being used.
HomeSyncing uses cookies and similar technologies to operate our website and online shop and, with your consent, to understand how visitors use the site.
Essential cookies
Some cookies are necessary for HomeSyncing to work properly.
These may be used by WordPress, Ecwid and other services required to operate the website and online shop.
They may be needed to:
- keep the website secure;
- operate the shopping basket and checkout;
- remember information during your shopping session;
- enable customer-account features;
- process orders; and
- remember essential website choices.
Because these cookies are required to provide services you request, they do not normally require the same consent as optional cookies. The ICO specifically recognises an exception for cookies that are strictly necessary to provide a service requested by the user, such as remembering the contents of an online basket.
Analytics cookies
We use Google Analytics to understand how visitors use HomeSyncing.
Analytics can help us understand matters such as which pages are visited, how visitors reach the website and how people interact with the site.
We use this information to improve the website and shopping experience.
Google Analytics is not treated as essential to the operation of HomeSyncing. Analytics cookies will therefore only be used where you have given the appropriate consent.
Ecommerce cookies
Our online shop is provided through Ecwid.
Ecwid may use cookies and similar technologies required to operate features such as the basket, checkout and customer accounts. Other Ecwid-related technologies may be subject to your consent depending upon their purpose.
Your choices
When you first visit HomeSyncing, you will be given choices about non-essential cookies.
You should be able to:
Accept optional cookies
Reject optional cookies
Manage your preferences
You can change your choices later using the cookie controls available on our website.
You can also remove cookies using your browser settings. Blocking essential cookies may prevent parts of the website or online shop from working correctly.
The ICO says visitors must be told about cookies and their purposes and that non-essential cookies require appropriate consent rather than simply being set when somebody visits the site.
Changes to this Cookie Policy
We may update this policy when the technologies or services used by HomeSyncing change.